Refund policy
Return & Refund Policy
Last updated: July 2026
Right of Withdrawal
If you reside in the European Union, you have the right to withdraw from your purchase within 14 calendar days from the date you receive the last item of your order, without providing any reason.
To exercise your right of withdrawal, you must notify us of your decision before the expiration of this period.
You can submit your request:
- Through your customer account: https://shopify.com/99959406933/account
- By contacting us at: contact@westulysse.com
Once you have notified us of your decision to withdraw, you have 14 additional days to return the item(s) to us.
Return Eligibility
To be eligible for a return, your item must:
- Be unworn, unused, and in its original condition;
- Have all original tags attached;
- Be returned, whenever possible, in its original packaging;
- Be accompanied by proof of purchase or your order number.
Returns should be sent to:
Westulysse
27 Avenue de Vallauris
06400 Cannes
France
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as Westulysse cannot be held responsible for items lost during return transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible at contact@westulysse.com and include photographs showing the issue.
After review, we will provide a replacement or refund where appropriate, at no additional cost to you.
Non-Returnable Items
In accordance with Article 16 of Directive 2011/83/EU, certain items are excluded from the right of withdrawal and cannot be returned.
These include:
- Personalized products;
- Custom-made products;
- Print-on-demand products manufactured specifically for the customer;
- Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
- Gift cards;
- Downloadable or immediately accessible digital content;
- Sale or clearance items where permitted by applicable law.
These exclusions do not affect your statutory rights in the event of defective, damaged, or non-conforming products.
Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or design, please place a new order after the return process has been completed, where the returned item is eligible for return.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
If approved:
- We will refund the purchase price of the returned item(s);
- We will also refund the original standard shipping costs paid for the order, as required by applicable European consumer protection laws.
Any additional costs resulting from the customer's choice of an express or premium delivery service will not be refunded.
The refund will be issued using the original payment method.
Refunds will be processed within 14 days of receiving the returned item(s) or proof that the items have been shipped back, whichever occurs first.
Please note that your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
For any questions regarding returns, refunds, or your right of withdrawal, please contact us:
Or through your customer account: